Terms and Conditions (T&C)

Last updated: January 1, 2018

Please read our General Terms and Conditions carefully. If you have any questions, please contact our customer service department.

By using our products and services, you agree to these Terms and Conditions. We reserve the right to revise or update these Terms and Conditions from time to time without prior notice.

1. General

1.1 The operator of BellaMidas.ch is World of Hair AG (hereinafter referred to as “BELLA MIDAS”), headquartered in Zug.

1.2 The business relationship between the customer and BELLA MIDAS is governed exclusively by the following “General Terms and Conditions (GTC),” in the version current at the time of purchase. Changes or additions are indicated by the date of the last update (see above).

1.3 All deliveries, services, and offers on www.BellaMidas.ch are based exclusively on these General Terms and Conditions. BELLA MIDAS does not recognize any terms and conditions on the part of the customer that conflict with or deviate from the applicable General Terms and Conditions, unless BELLA MIDAS has expressly agreed to their validity. Any actions taken by BELLA MIDAS to fulfill the contract that deviate from these General Terms and Conditions shall be considered an exception and shall not constitute consent for future legal transactions between the contracting parties.

1.4 By placing an order by phone or clicking the “Buy” button, the buyer accepts these “General Terms and Conditions (GTC).”

2. Conclusion of the Contract

2.1 The contractual relationship is established upon completion of the order by the customer. Should any problems arise in connection with your order, we will contact you.

2.2 Once payment for the ordered goods has been made or your order has been confirmed, you can no longer change your order. Please make sure that all information is correct before placing your order. We expressly note that once an order has been placed, changes to the specified delivery address are no longer possible.

2.3 BELLA MIDAS reserves the right to refuse orders. In particular, we reserve the right to refuse an order for any of the reasons listed below, including but not limited to the following cases:

The ordered product is out of stock;
We do not receive authorization for your payment;
The product description, including the price or advertising, contains errors; and/or
We suspect fraudulent activity.

Should any such situation arise, we will, of course, notify you immediately. If payment has already been made, we will refund the amount to you within 14 days. Products are sold subject to availability. Due to the time lag between when the order is placed and when it is accepted, the inventory status of certain products may change. If you order a product that was sold out before we accepted your order, we will notify you as soon as possible, and you will not be charged for the sold-out products.

2.4 To the extent within our control, we take every precaution to keep the details of your order and payment secure. However, except in cases of negligence on our part, we cannot accept liability for any losses you may incur as a result of a third party gaining unauthorized access to the data you provided during the ordering process.

3. Delivery

3.1 Delivery is free of shipping charges.

3.2 We deliver exclusively to customers within Switzerland and Liechtenstein.

3.3 Delivery will take place within 5 business days after payment is received, provided the item is in stock or unless otherwise noted in the product listing.

4. Prices

All prices are in Swiss francs (CHF) and include 7.7% VAT (see also the price list provided).

5. Payment

Payment for ordered goods must be made by credit card, PayPal, postal money order, or bank transfer. The payment term for ordered goods is 30 days from receipt of the order.

6. Right of Withdrawal and Return

Under Swiss law, the buyer has no general right to cancel an order; that is, there is no general right to return the goods received.

However, a right of return is granted for the following reasons:

The goods received are damaged or so soiled that they cannot be used for their intended purpose (defects).
We did not deliver the goods to the buyer as ordered; that is, due to an error on our part, the wrong item or the wrong quantity was delivered.
If the delivery was correct but the customer selected the wrong color, the ordered product may be returned in its unopened original packaging, and the correct color may be ordered. In this case, a credit can only be granted in the form of a credit toward the next order.
If orders are returned to us in opened original packaging, we reserve the right to return them to the customer and charge the customer for shipping costs.

The buyer may return merchandise exclusively in these cases (see Section 7).

If the goods received are defective, the warranty is limited to the return of the goods and a refund of the purchase price, provided that the ordered goods were inspected within 7 days of receipt and all conditions under Section 10 are met. Otherwise, BELLA MIDAS reserves the right to refuse to accept the return of the goods and, consequently, to refuse a refund. If BELLA MIDAS has made an incorrect delivery—i.e., the delivery does not match the customer’s order—the same conditions apply.

In addition to the refund of the invoice amount for the merchandise, any shipping costs will also be refunded to the buyer in these two cases. However, these will be reimbursed exclusively in the form of a gift certificate.

Instead of a refund of the purchase price, the buyer may also request a replacement delivery. In this case as well, shipping costs will be reimbursed in the form of a gift certificate.

7. Returns

Any return of an item by the customer requires the prior consent of BELLA MIDAS in all cases and is at the customer’s expense and risk. Clearance or end-of-line items generally cannot be returned.

Returns must be made within 10 days of the delivery date. The customer is responsible for return shipping costs. The merchandise may only be returned in new, unused, and original condition—that is, in the unopened original packaging and in the outer shipping box as received. Defective or soiled merchandise, or defective or soiled original packaging, will not be refunded. The merchandise must be properly packaged with all accessories and sent, along with a copy of the invoice, to the following returns address:

BELLA MIDAS Hair Extensions
c/o World of Hair AG
Lauriedstrasse 7
6300 Zug

A refund of the purchase price (minus any shipping costs incurred / typically CHF 9) for the merchandise as stated on the original invoice, or a replacement shipment, will be issued within a maximum of 2 weeks following an inspection upon receipt of the goods.

8. Damages and Liability

Any claims for damages, e.g., due to incorrect images, misrepresentations, incorrect prices, or textual errors, are strictly excluded. BELLA MIDAS is generally not liable for any indirect or consequential damages resulting from use, malfunction, or failure to perform.

The quality of the hair extensions can only be guaranteed if BELLA MIDAS care products have been used correctly. The BELLA MIDAS Aftercare Guide has been carefully read and understood by the customer (additional care tips are available at the salon and can be found on the website www.bellamidas.ch under the “Aftercare/Care Tips” section). If the customer chooses to use other care product lines, all warranties are void. The customer understands that changing hair color, getting a perm on the extensions, and using styling tools can shorten the lifespan of the extensions. Furthermore, the customer is aware that hair color changes may occur due to the use of unsuitable hair care products and external factors such as sunscreen or sun exposure in combination with saltwater or chlorinated water.

Unfortunately, if you use third-party hair care products, we cannot guarantee that the quality of our products will be maintained. Many well-known products contain high amounts of sodium chloride, which can dry out your hair, as well as silicone and oil-based ingredients that can weaken the extensions and the bonding points. Therefore, we recommend that you care for the extensions exclusively with the recommended shampoos and conditioners from our professional aftercare line.

9. Privacy Policy

Our privacy policy can be found on the Privacy Policy page. By using this website, you agree to the terms described there.

BELLA MIDAS complies with data protection laws when processing customer data. Wherever the website offers the option to enter personal data (email address, name, address), doing so is voluntary.

BELLA MIDAS expressly states that this data will not be shared with third parties. Further details can be found at www.BellaMidas.ch under the “Privacy Policy” section.

10. Product Information

10.1 We have made every effort to display the colors of our products as accurately as possible on our website. However, since the actual color representation also depends on the quality of your screen, we cannot guarantee that the image on your monitor accurately reflects the colors of the product upon delivery. We therefore recommend that you purchase a color ring.

10.2 All sizes and measurements are approximate, although we make every effort to ensure they are as accurate as possible. Unless otherwise specified, all size information refers to European sizes.

10.3 We are committed to ensuring that all product details, descriptions, and prices appearing on the website or provided in print are correct at the time the respective information is entered into the system. We reserve the right to refuse orders if product information, including prices and promotions, has been published incorrectly.

10.4 Prices are subject to change without notice. Prices include applicable sales tax. Once you have placed an order and it has been confirmed by us, the price will not be changed unless we determine that the original price was incorrect.

10.5. In this case, we will inform you of the correct price and ask whether you would like us to ship the product to you at the correct price. If you choose to cancel the order in this instance, we will refund any payment you may have already made.

11. Fraudulent Conduct

11.1 We reserve the right to pursue fraudulent conduct through criminal proceedings and to file a police report.

11.2 Fraudulent conduct includes: opening multiple user accounts, or providing false or invalid contact information.

12. General Provisions

12.1 For further details regarding the use of data you provide, please refer to our Privacy Policy. We assume no liability toward any person for loss or damage arising from the use of information on the website.

12.2 All rights, including copyrights, to this website are owned by Bella Midas or are licensed to Bella Midas. Use of this site or its content—including reproduction or storage, in part or in whole—for purposes other than personal, non-commercial use is prohibited without the permission of BELLA MIDAS. We have compiled the content of this website with the utmost care. To the extent permitted by applicable law and unless otherwise specified by us, we disclaim any express or implied warranty regarding the accuracy of the content on this website.

12.3 Certain links on this site lead to websites operated by our partners. By clicking on these links, you leave http://www.BellaMidas.ch, and we assume no liability or responsibility for the content of websites that are not under our control.

12.4 These disclaimers do not apply to damages resulting from death or personal injury caused by our negligence.

12.5 These Terms and Conditions do not affect your statutory rights. If any provision is unlawful, void, or unenforceable for any reason, such provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining provisions.

13. Governing Law and Jurisdiction

The business relationship between the buyer and BELLA MIDAS is governed by Swiss law. The place of jurisdiction is Zug.

14. Right to Make Changes

We reserve the right to make changes to our “General Terms and Conditions (GTC).”

This website is owned and operated by:

WORLD OF HAIR AG, operating as BELLAMIDAS.CH

Registered in Switzerland Registered address: Lauriedstrasse 7, 6300 Zug, Switzerland

Do you have any further questions?

Please feel free to contact us. We’ll be happy to answer any questions you may have.

By email at or by phone at +41 (0)41 729 76 76 (Monday through Friday from 8:30 a.m. to 12:00 p.m. / 1:00 p.m. to 5:30 p.m.).